FAQ's (CELEBRATION WEAR)

▼Do you ship globally?

Lucia Josephine is based in Australia but does ship worldwide on request. If you are located internationally, please send us a message via our Contact Us page, and we will be in touch to organise shipping with you.

◄How long will my order take?

We make each of our items to order, meaning that garments need to be made before they are shipped out to you. On each of our product pages, you will find a time frame listed. This may be shorter or longer depending on the nature of the garment.

If you would like to request a faster turnaround time, please select the 'EXPRESS' button on the product, and our team will prioritise to have your order made within 7 days - *note this excludes shipping.

◄Can I request a different colour or fabric?

As each of our garments are made to order, we have a unique opportunity to offer you a range of fabrics and small tweaks to our garments. If you have a request, please submit through our 'CUSTOM ENQUIRY' button via the product page, so that we can help you create your ideal piece.

◄Can I purchase a gift voucher?

If you would like to purchase a voucher or store credit as a gift, please get in touch with us here.

◄Do you offer returns?

Due to the nature of our production cycle, some of our pieces are non-refundable, but are eligible for an exchange or store credit. Ready to wear garments (without additional change requests) are eligible for returns. Read more about returns here.

▼How do I care for my item?

For instructions and information on our materials, please check the individual product page. For our evening-wear gowns, we do recommend dry cleaning.

◄What payment methods do you have available?

Lucia Josephine offers Afterpay, Apple Pay, Google Pay, and all major credit and debit cards such as Mastercard, Visa, PayPal and AMEX.

For custom orders we may be able to arrange a personalised interest-free payment plan (we offer 4 - 10 week plans). Please please get in touch with us here with your requirements.